How can we help you? 

Technical support

  • Product issues
  • Troubleshooting
  • Break-fix requests

Customer service

  • Account access and maintenance
  • Licensing help
  • Asset maintenance

For all Sharefile technical, account and billing related issues

Visit the ShareFile Help Center

Local support contact information

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Americas

For countries not listed, please call (954) 267 3000

Argentina

Barbados

Toll free (USA): 1 877 713 7576

Brazil

Toll free: 0800 891 2796

Phone: (786) 449 3700

Canada

Toll free: 800 424 8749

Chile

Toll free: 123 0020 036

Phone: +56 44 2081 253

Colombia

Toll free: 01 800 518 9539

Phone: +57 601 794 0171

Costa Rica

Toll free: 0800 015 0880

Phone: (786) 449 3700

Guatemala

Jamaica

Mexico

Toll free: 001 877 792 4697

Phone: (786) 449 3700

Panama

Toll free: 001 800 552 5641

Phone: (786) 449 3700

Peru

Toll free: 0800 77364

Phone: (786) 449 3700

Trinidad

Toll free: 888 247 0380

Phone: (786) 449 3700

United States

Toll free: 1 800 424 8749

Venezuela

Toll free: 0800 136 2331

Phone: (786) 449 3700

Europe, Middle East, Africa

For countries not listed, please call (954) 267 3000

Austria

Toll free: 0800 292 518

Belgium

Toll free: 0800 722 75

Denmark

Toll free: 8 088 4616

Finland

Toll free: 0800 117 093

France

Toll free: 0800 91 8115

Phone: +33 1 49 00 33 00

Germany

Toll free: 0800 182 5549

Phone: +49 89 4445 6400

Greece

Toll free: 800 129 120

Phone: +30 261 118 0050

Ireland

Toll free: 1 800 509 215

Israel

Toll free: 1 809 444 603

Italy

Toll free: 800 783 981

Luxembourg

Toll free: 800 233 78

Netherlands

Toll free: 0800 022 5829

Norway

Toll free: 800 10882

Poland

Toll free: 00 800 121 4422

Portugal

Toll free: 800 844 100

Russia

Toll free: 8800 100 6369

Saudi Arabia

Toll free: 800 844 5088

South Africa

Toll free: 0800 98 2765

Spain

Toll free: 900 96 8942

Sweden

Toll free: 0200 285 432

United Arab Emirates

Toll free: 800 0440 774

United Kingdom

Toll free: 0800 587 9031

Asia-Pacific and Japan

For countries not listed, please call (408) 790 8000

Australia

Toll free: 1 800 111 300

Phone: +61 2 8870 0899

China

Hong Kong

India

Toll free: 000 800 040 4673

Indonesia

Japan

Malaysia

Phone: +60 1 800 816 936

New Zealand

Philippines

Singapore

South Korea

Taiwan

Thailand